One-to-One Virtual Shopping: Where to Start?

See the 5 things needed to set up One-to-One and start selling online!

 

1. Adding Our Scripts:

1. Within your One-to-One Workspace, navigate to Settings.
2. Click on Integrations, then select your Embed Script. Copy the script listed below as well as the script for tracking.

For detailed walkthroughs, see here:

• Implementing the One-to-One Virtual Shopping Script - For a Custom developed Site, Follow these instructions.
• Implementing the One-to-One Virtual Shopping on Shopify - Follow these instructions.
• Implementing the One-to-One Virtual Shopping on WooCommerce - Follow these instructions.
• Implement the One-to-One Virtual Shopping tracking - Follow these instructions. 

2. Build Your Team:

Who will be responding to the visitor's request?

• Add agents via Business portal (Admin or Member access) to then invite via email to sign in for One-to-One Workspace. Follow instructions here.
• In the business portal, access your “profile”. Agents can add their image here which appear on a new message (240x240 pixels). Access your profile here: https://business.firework.com/profile
  

3. Setting Up Your Widget Appearance

Prior to a Visitor calling in or requesting a call, you can display a GIF of a Sales Agent or an avatar of available agents to be displayed in the preview. 

GIF Display of Agent

1. From Settings, navigate down to upload an Animated gif.
2. Finally, scroll down to the bottom and insert the Widget cover text and Widget menu text. 
   1. Widget cover text = the text shown on the widget when not clicked. For example:  "Shop with us", “Talk to an expert”, "Start a conversation".
      
   2. Widget menu text = the text above the buttons (After someone clicked on the widget). For example: “Chat with one of our experts with text or one-way video call! Don’t worry you camera will be off, we will not see you”.
      

Avatar Display of Agents

1. Within your One-to-One Workspace , click Settings.
2. Navigate down to Avatar. Select the cover and menu text then select save.

4. Data Privacy/Legal Statement (Optional)

You can provide a legal statement along with any URL(s) of the item listed below for visitors to review/agree to before engaging in a call or chat. 

1. 1. Privacy Policy
   2. Terms and Conditions

For Example:

5. Add User Segments and Feeds

User segments help define visitors within the Feeds for your Agents to monitor and interact with. This is useful when looking to segment shoppers by a certain requirement or category. 

1. Within your One-to-One Workspace, navigate to Settings.
2. Click into User Segments, then select Add Segment.
3. Give this a name  and choose from the options, URL or Country, to segment the visitors by. Additionally, you may choose to apply the group to all or any conditions.
4. Fill out the third box, which serves as the Segment being searched for. 
5. You may also add more group options by selecting "+Add group". When finished, click Save.
6. Navigate to Feeds. Here you will see the current feeds active and non-active. Select Create Feed.
7. Enter a name displayed internally for your feed and select the Segment you created. Then click Save.

You will have control of displaying this feed within your One-to-One Workspace by using the toggle. Agents can then subscribe directly to a feed relevant to them from their workspace. 

6. Test It

Once you have added your One-to-One script, toggle on the button next to “Customers” from the One-to-One Workspace to make your widget visible.

*We recommend testing a call with another Agent or internal employee for practice and to get the flow of navigating. Please reach out if you have other additional questions.