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  2. One-to-One Virtual Shopping
  3. Quick Start - Set up One-to-One Virtual Shopping

Implement One-to-One Virtual Shopping on Shopify

Follow the below steps to enable full One-to-One Virtual Shopping visibility across your Shopify website.


Prerequisite: if you do not see One-to-One Workspace on your Business Portal, then please reach out to your Customer Success Manager. 

Follow the below steps to enable full visibility across your website. 

Adding One-to-One Virtual Shopping to Shopify

  1. From the Shopify Dashboard, navigate to Themes. Select the three dots and select “Edit code”.
    11 Shopify set up
  2. Click into your theme.liquid.  Paste the script below right before </head>
     (replace CHATCHANNELID with your chat channel ID, which can be found in the 1:1 Dashboard):
    <script async="" src="https://asset.fwcdn3.com/js/live-helper.js" data-fwparam_chat_channel_id="CHATCHANNELID"></script>
    function showWidget() {
  3. Then click Save.
  4. Navigate to the Shopify Dashboard.
  5. Click into your Settings, then select “Checkout”.checkout settings per shopify
  6. Scroll down to the section titled “Order status page”.order status page
  7. Enter in the following Firework tracking snippet  in the "Additional scripts" box, then Save.

Note: Once the One-to-One Virtual Shopping widget is toggled on in the One-to-One workspace, this will be available and visible on your website.