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      AVA Changelog

      See the latest developments and updates related to Ava

      March 29th, 2025

      External tracking event: CSAT - Customer can now add this external tracking events for CSAT to connect to their data platform

      March 13th ,2025

      Dynamic FAQs - The Dynamic FAQs feature in AVA is now generally available!

      March 5, 2025

      Floating and Auto-Message Trigger 

      Prompts visitors with an automated message based on the contents of the webpage and enhancing widget visibility for improved user engagement.

      Help center  : Link

      March 1, 2025

      One-Click Crawling

      When a user imports a product into AVA, we now automatically crawl the PDP (if available) to retrieve FAQs and product comparisons.

       

      February 27, 2025

      Default Interaction Mode Configuration

      Business admins can now configure AVA’s Default Interaction Mode in the CMS, allowing them to choose whether AVA appears in Text-First or Voice-First mode. This setting determines the initial input option shoppers see, giving them the flexibility to start their interaction via text or audio. Admins can easily update this preference in the CMS for a tailored customer experience.

      Help center : link

      February 11, 2025

      Starter Question Update

      • The "Starter Question" option has been removed from the three-dot menu.

      • This feature has been consolidated into Add to Site > FAQ for improved accessibility.

      January 14, 2025

      Microphone Permission Update

      • The microphone permission request at startup has been removed.

      • Shoppers will only be prompted when they attempt to engage with audio.

      January 7, 2025

      • Introducing AVA – Meet George!

        • Official launch of AVA’s latest enhancement, George.

      December 17, 2024

      AVA Creation Flow Optimization

      • Improved workflow for creating AVA avatars and linking products.

       

      December 14, 2024

      Product Tagging for Videos

      • A product selection dropdown now appears when uploading a video.

      • Each video can currently be linked to one product only.

      • New AVA Individual Page Layout: A redesigned user interface is now live!

      August 28, 2024

      Multi-Product AVA Support

                         

      July 23, 2024

      AVA Conversations Summary

      • Users can view a recap of past interactions with AVA.

      • Options to upvote, downvote, or copy AVA responses directly.

      June 25, 2024

      SV Importer - Allow users to import short videos directly from their account into the AVA knowledge base 

      Help center resource - Setup and Display Ava

                                           

      June 4, 2024

      Blocklist Feature

      Blocklist - Provide a customizable blocklist solution that filters out unwanted content, reducing the occurrence of responses/phrases for your AI Assistant to avoid in their response.

      Help center resource - How to add a blocklist for Ava

                                 

      April 17, 2024

      Ava Starter Questions - Offering starter questions helps improve interaction by allowing the brand to cater questions for consumers to try. 

      Help center resource- Learn how to add Ava Starter Questions

       

      Change Avatar -  Customers would like to swap out avatars to test for different improvements to consumer experiences. With this enabled, customers can switch the Avatar profile within the AVA dashboard.

       

      Insights Dashboard - Offer a view of current performance metrics per Ava

      Help center resource - Navigating the Ava insight dashboard 

      Adjust name,timing per ava insight