AVA Changelog

See the latest developments and updates related to Ava

8/28/24

Multi product Ava support Allows users to add Multiple products to a single Ava

Help center resource - Add Multiple products for Ava

                   

7/23/24

AVA Conversations Summary  - Able to give a recap of previous communications between the user and AVA. User is able to vote up or down on responses, or copy directly from the AVA response.


6/25/24

SV Importer - Allow users to import short videos directly from their account into the AVA knowledge base 

Help center resource - Setup and Display Ava

                                     

6/4/24

Blocklist - Provide a customizable blocklist solution that filters out unwanted content, reducing the occurrence of responses/phrases for your AI Assistant to avoid in their response.

Help center resource - How to add a blocklist for Ava

                           

4/17/24

Ava Starter Questions - Offering starter questions helps improve interaction by allowing the brand to cater questions for consumers to try. 

Help center resource- Learn how to add Ava Starter Questions

 

Change Avatar -  Customers would like to swap out avatars to test for different improvements to consumer experiences. With this enabled, customers can switch the Avatar profile within the AVA dashboard.

 

Insights Dashboard - Offer a view of current performance metrics per Ava

Help center resource - Navigating the Ava insight dashboard 

Adjust name,timing per ava insight