Setup and Display AI Virtual Assistant (AVA)

Learn how to set up your AVA and build their knowledge around your products!

Build your AVA and Upload Products

1. Select AI Video Assistant from the toolbar in the Business Portal.
2. Click on Create New Assistant and select the assistant profile for your product and click Next. 
   
3. To create a new assistant, click on the profile and under My Custom Profiles, select "Create Instant Avatar." Follow the provided instructions to proceed.
   1. This will include naming the assistant, describing it, and personalizing the greeting. 
4. Select your Store and choose which product you want to use AVA for, then click Create.
5. You will also be able to customize the background appearance to a solid colour or an image of your choosing. 
6. You can add multiple products to AVA by following the steps outlined here.

Provide AVA With Resource and Product Knowledge

Once you are on the AVA details page, locate the Resources menu on the left sidebar. Click on it, then select Add Resources+ to begin uploading your Video, Text, File or URL.

1. Video/Image:
   
   1. Easily add your video files by dragging and dropping, or selecting from your device.
   2. Enter the video Title and Toggle Use Original Audio to On to provide the original audio for this video. Otherwise Ava will talk over the video if a response is provided.
   3. Once the video is uploaded and information is added, select Add Video.
   4. You can also include product in your video by clicking the edit option next to the video and selecting the desired product from the dropdown menu. You can select only one product as per the video (Please note that only products already added to AVA will be displayed in this list)
      
       

1. Plain Text:
   1. Title = this section serves as the question the user will ask. 
   2. Unstructured Text = this will be the answer that AVA will refer to.
2. File:
   1. AVA will provide a reference link
   2. Drag or click to upload a file. It must be a PDF only.
   3. Once uploaded, you can manage your documents on the Product Resources page
3. Import from SV:
   
   
   
   1. 1. Directly import short videos from your channel. Search and  select videos. Note: this will not showcase interactions previously added to videos. 
      2. Adjust the video Title and Toggle Use Original Audio to On to provide the original audio for this video. Otherwise AVA will talk over the video if a response is provided.
      3. Once the video is uploaded and information is added, select Add Video.   
         
         
4. Webpage :
   You can input the desired web link to include it as a resource. After the upload is complete, you will have the ability to manage your documents on the Product Resources page. Click on Add another URL after submission if you wish to add more URL and then click on Save.
   
   
   
   

Add Products

To include additional products for your AVA, simply navigate to the Linked Products section on the left sidebar and click on the Add Products+ button. 

Personalize

This feature enables you to tailor the appearance and personality of your assistant for a more personalized experience. Here, you can modify the name of your assistant, provide a description, and adjust the background color to suit your preferences.

Conversation History 

You will be able to access and review all the conversation history to gain valuable insights and enhance the quality of user interactions. You also have an option to export the conversations.

Add to Site 

You can integrate your AVA into your website from this section, which will enhance user engagement and improve customer support. Learn how to Embed Ava onto your website - link

You can preview your AVA by selecting the Preview option located on the right side of the Assistant overview. By clicking the Publish button, you will make your AVA live and accessible for users to interact with.