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  2. One-to-One Virtual Shopping
  3. Navigating the One-to-One Workspace

Leverage the One-to-One Sales Agent App

Learn how to engage visitors with One to One Virtual Shopping using the Firework Camera App.

As an Agent Navigating the Camera App

  1. First, ensure you have download the Firework Camera App to your mobile device and connected your account. (Google Store Link, Apple Store Link)
  2. In the Firework Camera App, click on Content and then click into the 1:1 icon. You should see your One-to-One channel here display, then can click into this.SA mobile app view 
  3.  Enabling the toggle in the top right will show you as visible, then you will see a list of visitors populate below. Clicking into a visitor will allow you to co-browse with their browser.
    visitors appearing sa app
    1. Using two fingers on the screen will allow you to zoom in or minimize the window. using one finger allows you to scroll around the Visitor's view. zooming in and out of app
  4. You may then choose to enter a chat or call, or receive chats/calls as they appear!
  5. During a call, you may also minimize your window, reverse your camera, and chat at the same time.
    camera options
    1. Additionally, you may swipe left to navigate back to the Visitor's view. This will place your camera in a player in player mode allowing you to see what the visitor is viewing. 
       PIP mode SA App
  6. When finished, end the call or chat conversation. 

Incoming calls will also trigger a push notification directly to your mobile device.