Do you have tracking and sales attribution?
- Yes and yes. Assigned to the SA to track. We will also supply a Insights dashboard to showcase metrics as well.
Can we capture customer feedback?
- Yes, we offer a NPS survey at the end of the conversation for a visitor complete. This is available to view in your Insights.
Can we capture missed caller email addresses?
- Not today, but currently on the roadmap.
How is sales data showcased in the business portal?
- First,need to implement our tracking script. With each purchase we will be able to attribute the sales back on the SA and also we define the tracking window (whether 7-14 days for example) to ensure order is still tracked back to SA.
How and why should I block a Visitor?
- If you notice a visitor is harassing or harming the call experience, then click onto the three dots above their name and select “Block User”
Am I able to export chat history?
- Not an option in the dashboard. We can share per legal reasons upon request.
Do you record calls? Am I able to download this?
- Yes. We can share per legal reasons upon request.
To understand more on our tracking metrics, view our glossary.