Multi-Chat with One to One Virtual Shopping on Mobile App

Learn how to manage multiple conversations with visitors on your Mobile App

As an Agent Navigating the Camera App

1. First, ensure you have download the Firework Camera App to your mobile device and connected your account. (Google Store Link, Apple Store Link)
2. In the Firework Camera App, click on Your Content and then click into the 1:1 icon You should see your One-to-One workspace here display, then can click into this.                              
                                
3.  Enabling the toggle in the top right will show you as visible in the widget on your website
                                        
4. Once you are online, you will have access to the Feed, Inbox, and Request tabs.
   Feed - will show you the number of visitors regardless of their status (active, inactive)
   Inbox -  This is where you will see those visitors where you have engaged in an active conversation
   Requests - The Requests tab will display all incoming requests for calls or messages that you receive .
                                                
5. For visitors to appear, start a session with a visitor through a chat or call.               
                                                  
6. Once you engage with a visitor through a call or message, they will appear in your "Inbox." If the visitor is already in conversation with another agent, a notification will indicate this when you click on their profile. Additionally, if multiple agents have previously interacted with the visitor, only the most recently assigned agent will receive push notifications from the Inbox.
                                                  
7.  Each ongoing conversation will be marked with an indicator (Assigned) when you view your Inbox.    
                                                 
                                                      
8. All pending requests will be displayed in the Requests tab, marked with a red dot to indicate their status as pending.
                                              
9. When a visitor initiates a call, pressing the answer button will connect you directly to the conversation.
   
                      
10. If the agent has ongoing conversations and is not engaged in a video call, leaving the conversation page will not terminate the session. However, If it's a call agent will be asked to terminate the call before starting a new one .