Setup for Digital Showroom
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      How to setup AI Copilot

      Learn how to use AI Co-Pilot to moderate your live events and respond to viewers in real-time!

       

      If you do not see this enabled, please reach out to your account manager for assistance before continuing below. 

      Setting up the Knowledge for your AI Co-Pilot

      1. From the business portal, click into Settings. Navigate down to AI Knowledge Base.
      2. Click on Upload and add PDFs or Text resources for your product's information. We recommend providing common Q&A, feature details, how to manuals, and other supporting resources to help the co-pilot answer inbound questions. You can upload a file size upto 100 MB.

      3. Add Products to your live event. AI CoPilot will extract information from the product descriptions to use in its response. 

      Enabling the AI Co-pilot

      1. After creating a livestream or showroom, from the edit details section select AI Co-Pilot. Be sure to toggle this "on" before going live.
      2. Now, choose a Display Name for the AI Co-pilot. Please note that this display name is applicable only when using the Full Auto Pilot mode. In the Assisted AI Co-pilot mode, the moderator's username will be utilized instead.
      3. AI Copilot Setting you can choose between the two models Full Auto Pilot or Assisted Ai copilot :
        a) Full Auto Pilot  - The system automatically replies to messages, and responses will be attributed to the AI assistant's name.

        Assisted AI Copilot - The system will display suggested replies for the moderator to review and approve. Once a response is provided, it will be attributed to the moderator.
      4. You can then set the response to public or private.
        1. You can also access the Knowledge Base from here if you need to upload additional resources. This will direct you to the Knowledge Base section within the Settings menu.
      5. When ready click Save Changes. Broadcast your stream by clicking Go Live, then your AI Co-Pilot will handle the rest. 

      Notes:

      • AI Co-Pilot can be enabled for a replay as well. 

      Enabling the AI Co-pilot (After Livestream has went Live):

      1. Click on a previous Live Stream in the calendar. 
      2. Click on “AI Co-Pilot” and enable it.

      Enabling the AI Co-pilot for Re-Stream:

      1. Create a re-stream then enable “AI Co-Pilot”

      Knowledge Base Resources:

      1. Upload files with product level information/specs: 
        1. Product Specifications (website info, user manual, etc)
          1. Accepted Formats (Text): pdf, txt, docx
        2. Conversation history (Q&A, FAQ, script from customers, engagement chats)
          1. Accepted Formats (Text): pdf, txt, docx    
        3. Warranty, care and maintenance, shipping etc
          1. Accepted Formats (Text): pdf, txt, docx