Leverage AI Co-Pilot

Learn how to use an AI Co-Pilot to moderate your live events and respond to viewers in real-time!

Setting up the Knowledge for your AI Co-Pilot

1. From the business portal, click into Settings. Navigate down to AI Knowledge Base.
   
2. Add Products to your live event. AI CoPilot will extract information from the product descriptions to use in its response. 
   
3. Additionally, you can upload PDFs or Text resources for your product's information. We recommend providing common Q&A, feature details, how to manuals, and other supporting resources to help the co-pilot answer inbound questions.  
   

Enabling the AI Co-pilot

1. After creating a livestream or showroom, from the edit details section select AI Co-Pilot. Be sure to toggle this "on" before going live.
2. You can then adjust the name for the AI Co-pilot and whether to set the response to public or private.
   1. Additionally you may access the Knowledge base here if you need to upload more resources.
3. When ready click Save Changes. Broadcast your stream by clicking Go Live, then your AI Co-Pilot will handle the rest. 

Enabling the AI Co-pilot (After Livestream has went Live):

1. Click on a previous Live Stream in the calendar. 
2. Click on “AI Co-Pilot” and enable it.

Enabling the AI Co-pilot for Re-Stream:

1. Create a re-stream then enable “AI Co-Pilot”

Knowledge Base Resources:

1. Upload files with product level information/specs: 
   1. Product Specifications (website info, user manual, etc)
      1. Accepted Formats (Text): pdf, txt, docx
   2. Conversation history (Q&A, FAQ, script from customers, engagement chats)
      1. Accepted Formats (Text): pdf, txt, docx    
   3. Warranty, care and maintenance, shipping etc
      1. Accepted Formats (Text): pdf, txt, docx