With Auto-Message Trigger, you can interact with customers onsite based on different criteria set. This allows further engagement and proactive engagement to encourage further conversations!
You can set criteria such as:
- Geo specific
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- Example: Did you know that half of American households have a security camera installed in their homes?
- URL/PDP page specific
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- Example: Do you need a comparison of which bundle works best for you? I can walk you through that.
- Cart Abandonment Focus (URL)
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- Example: Let us know if you face any confusion while checking out!
- GEO/URL focus - Even more personalized messaging
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- Example: On average, it takes twice the time for Canadians to find the right size of tool they need. If you want to save the trouble returning, we can find the right one with you!
Creating a User Segment
- Within your One to One workspace, navigate to Settings.
- Within the sidebar, click on Automation then click Add Message.
- Add your messaging in the Widget Message section. You can add up to 90 characters.
- Set the criteria to trigger this message, then set a time in seconds for this message to appear once triggered.
- Then be sure to Save. If you need to add more auto-messages, then simply choose Add Message and repeat the steps.
