Shop App FAQ

  1. What is Shop App?

    1. Shop app is a mobile app developed by Shopify that allows buyers to discover new products, track their orders, and receive personalized recommendations. The app is available for free on both iOS and Android devices and is designed to enhance the shopping experience for customers.

      With the Shop app, customers can easily browse and purchase products from their favorite Shopify stores, track their orders, and receive real-time updates on their shipments. The app also provides personalized recommendations based on a customer's browsing and purchase history, making it easier for them to discover new products they may be interested in.

  2. Is this free to use in my Firework account if I have a Shop Mini?

    1. Yes, once you connect your Shopify Store with Firework you will see the Shop Minis playlist to sync your short videos into Shop Mini.     
  3. Can I adjust the UI elements of my Firework video as they appear in the Shop App?

    1. Shopify currently controls all elements of their player in the Shop App. We are sending your shoppable videos to your Shop App but unfortunately cannot adjust or change the visuals. 
  4. What layouts are available with Shop Mini?

    1. Currently Shopify only supports the Carousal layout in the Shop App
  5. Can I share my Livestreams or Showroom events?

    1. No. Shop App does not support these at the moment.
  6. What interactions am I able to display?
    1. Shop App currently only supports Product Interactions.