Encourage engagement and drive purchases by pinning products during your showroom event. Pinned products remain visible to your viewers, helping them discover and shop featured items easily. You can also pin Interactions—like giveaways, links, polls or question cards—alongside your products to boost participation and interest.
One common use case is to keep a giveaway pinned throughout the event while pinning and unpinning various products as you showcase them.
Ways to Pin Products
There are two ways to pin products during your livestream:
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Assistant Mode in the Business Portal (Web)
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Firework Camera App (Mobile)
Multi-Pin from Assistant Mode (Web)
- Enter Assistant Mode from the Business Portal.
- Toggle “Multi Pin Mode” to On.
- Click the pin icon to add/remove products in the livestream.
- You can also pin Interactions like giveaway, links ,polls and question card along with the product card . Clicking each interaction type opens a dialog box where you can see the relevant information. These will be displayed at the top of the event screen once pinned.
Tip: You can close an interaction card by clicking the X icon, but it will remain visible to viewers until it's unpinned.
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Important Notes
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You cannot pin a Poll and a Question Card at the same time.
To pin a Poll, you’ll need to unpin the Question Card first.
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Customer facing event( Replay )
- You can pin max of 3 products at a time
- The replay will not display the giveaway but it will still show the question card, polls and links along with the products .
Multi-Pin Products from the Camera App
Go Live with the Camera App, and then tap the 
icon to pull up the product drawer.
- Tap Pin More to turn on Multi-Pin Mode.
- Select the product(s) to highlight, and then tap the Pin button.
- Pull up the product drawer again, and tap the pin icon to remove products.
Note: You can select "Clear pin" to remove all products.
The product pins will flow in and out of both the Camera App and livestream event in real time. Pinned products will appear at the top of the product list in the order they were pinned, with a distinctive colored background to make them easily stand out for viewers.