After hosting a livestream event, you can access insights related to the AI Copilot interactions to understand customer engagement.
- Select the specific livestream you want to review, then navigate to the Insights section once the event has concluded.
- Under Insights, click on AI Copilot.
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Here, you’ll find detailed analytics on how viewers interacted with the AI Copilot during the event.
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The first section displays the total number of messages and the total number of conversations held with the AI Copilot,helping you quickly gauge overall interaction volume.
- Top Categories Engaged - The Top Categories Engaged section highlights the most frequent conversation types or intents detected in AI Copilot chats. These may include categories such as Excitement / Positive Reactions, General Chatter, Greetings / Small Talk, and Support or Product-related Inquiries.
- AI Co Pilot Conversation History -The Conversation History provides a detailed log of all AI Copilot interactions, including the visitor ID, conversation start time, and full conversation text.
- Overall Customer Sentiment – The Overall Customer Sentiment section provides a summary of the prevailing tone and emotion expressed by your audience during the livestream. This offers a clear snapshot of audience mood and engagement quality, enabling you to assess how viewers responded in real time.